سياسة الاستبدال والاسترجاع

By your request, you have confirmed that the product matches the pictures and what you need due to differences in car versions and models, and you have confirmed the options. The center is not responsible for any fees related to return and exchange. The customer has the right to return or exchange any product purchased, provided it is in its original condition, with the original invoice, within a maximum of 4 days from the date of receipt, and the purchased item must be in its original state, free of scratches or breaks, and in its original packaging. The customer must inform the store of their desire to exchange or return via WhatsApp message. * The customer has the right to return the defective item (manufacturing defect - shipping error) only within the allowed period for return and exchange, and must notify the store of the defect directly to coordinate the return. The customer cannot claim a return after the specified period, and the returned item must be shipped back within a maximum of 2 days after coordinating with the store about the return process. * Returns will not be accepted for any used, installed, or disassembled item. * If the return or exchange requires shipping the product, it will be at the customer's expense (except if the error is from the store, then the customer will not be charged any amount). * Any refunds will be processed within 7 to 24 working days after receiving and verifying the returned item, and the amount will be refunded via the same payment method used by the customer. * The minimum shipping cost for the returned parcel is 30 riyals, and it may increase depending on the parcel size, in addition to any costs incurred by the store for electronic payment companies or others. * If the customer benefited from free shipping and wishes to return the product, the shipping costs benefited from plus the return shipping cost will be charged. * The store is not responsible for any problems caused by shipping companies after delivering the parcel intact, and the customer's purchase of the product is considered acceptance of this, as the store's role is only to deliver the parcel to the shipping company chosen by the customer on the Salla platform. * The customer must inform the store of their desire to return via WhatsApp (0547177244) or (0544982700) to coordinate shipping and follow-up by the store. * The store is not responsible if the customer does not receive the parcel, and if the shipping company returns the parcel or if non-receipt causes loss, delay, or damage, the customer is fully responsible for the parcel and any costs to recover it. * If there is any mistake in the arrival of the parcel to the customer that does not match their order, such as a different model, the customer must inform the store within 2 days, and arrangements will be made to correct the mistake without any charges. * If the customer requests to cancel the order before or after shipping, any amounts paid to intermediary companies (Tamara, Tabi, etc.) will be deducted and are non-refundable from the order value, which is approximately 7%. * Orders marked as received from the store, if not received within a week, will be returned after deducting any costs related to the purchase process.